Mietwagen Luxemburg Esch

Came here on Saturday and the office was closed. There was no notification when I called the number that they are working on restricted hours (closed on weekends), no change of hours on Google maps. People can spend an hour commuting here, only to find the doors locked! I saw several people coming to the door while I wrote this. It should be their policy to change the hours on Google or at leasr record a message for anyone who is calling the office. I came here, because I was supposed to receive confirmation by email that I returned the car three days ago, but did not receive any contract discharge document. The car was nice although quite dusty on the outside. The check-out service a bit slow, but this was the first time anyone questioned my Canadian driver’s licence after over a decade of renting cars. It took a call to her supervisor and my frantic looking through saved documents to show that my driver’s licence is not less than a year old. Funny, because I rented with Sixt several years ago. It was super stressful, since at first she just insisted that she can’t rent me a car and this was the start of a pre-booked holiday. I think the staff should have some training to recognize at least US, Canadian and EU licences and how they work. They did send me a confirmation of contract completion after I stopped by the following week.

Bon accueil par une sympathique jeune femme au bureaux ainsi qu'un homme par téléphone.

J'ai l'habitude d'aller jusqu'en Allemagne mais sixt esch est vraiment meilleur au niveau accueil.

(Translated by Google)

Good welcome by a friendly young woman at the office as well as a man by phone.

I'm used to going all the way to Germany but sixt esch is really better at the reception level.

J'ai payé une très bonne assurance avec un véhicule diesel.,on me casse la vitre en vacance Sixt n'est même pas capable d'assurer un véhicule de remplacement de la même gamme.

Avec sixt esch faudra juste payer et attention si il arrive un pépin ça sera à vous de vous débrouiller.

Accueil parfait à l'agence, mais au téléphone, gestion de dossier il reste du boulot