I’ve been here a couple of times to pick up cars on public holidays. Both times I have been served by the same lady, on the second occasion I asked her name so I could write this review. So, Cristina, if you are read this: THANK YOU.
Her customer service is first class despite her being the only person working in a very busy office (I had to wait 30 minutes on my most recent visit). This could easily be solved with more staff. Thankfully, the one they had working is excellent (and speaks fluent English if you need it).