Abdulhamid N.
Best part of the experience is the fact that you are providing a very nice and luxury vehicles for young people who are 23 and 24 years old. I am personally 24 y.o. and I love cars back home I own 2 BMW’s 5 series and X5. So it was very pleasant to get new modern fully equipped cars from your branch. Website is very nice and easy to use. Prices are alright, could be cheaper, since the difference between 24 and 25 y.o. is huge almost 3 times but the fact is that in real life driving experience between the man who is 24 and man who is 25 y.o. is not any significant, most of the cases I know a lot of people same age as me or younger but that are driving way more better and safer than most of the elder people. So, I think that you should re-adjust prices according to the time of holding driving license and owning car as well as real driving experience. Because even if I am 24 years old, I am driving since 18. And till now have 0 accidents and 0 tickets from the police and there are lots of people same as me. So, if you could lower or adjust the prices for 23 and 24 y.o. that would be great you will get 10 times more customers for sure:)
I have suggested your company to 3 of my friends and 2 of them actually used it. One got BMW another one got Citroen. But both of them told me that its little bit uncomfy paying for car + paying 400 or 500 pounds for the deposit since we are students or young workers and then waiting 5 or 7 working days to get the deposit back is a little bit on the bad side, but personally for me I am totally fine with it.
Would be better if you added some more automatic vehicles to your list. Since almost everyone renting car here are used for the left-hand drive compared to the RHD here in UK. So automatic is always better for the first time.
Coming back to experience, generally very happy. Cars are good. Prices are okay. The stuff is amazing. That guy Mitchel/Michael (Aberdeen city Train Station department) is literally the best rental guy I have met in my life. And I have rented a lot of cars since I am traveling a lot. He is very friendly, helpful and smart he knows everything about the cars and always helps with picking the right one. 10/10 experience.
Thank you very much, you are a very good company, keep it up!
Kind Regards, Abdulhamid Naghiyev